Frequently Asked Questions

Q: Do I get tracking info? Where can I find it?
A: Once your order ships, we’ll send you an automated shipping confirmation email that includes your tracking number and a link to your order shipping carrier (if available). 

Q. I have a sizing  question. How do I ask it?

A. Our shop staff are selling our brands and styles day in and day out (you should visit) - they know the fits and the sizes like nobody else. Phone your closest store and one of our fabulous team will help you out. You can find our store phone numbers here- Our Stores

Q. My item was purchased on sale, can I return it?

A. Sale items are not eligible for return or exchange, please choose your size carefully. Phone a store for fit advice or check our size charts prior to ordering. Any item at reduced pricing is considered a sale item.

Q. My item is a preorder, how long will it take to arrive?

A. Preorders may have an estimated date of arrival. We work with our suppliers to provide the most accurate NZ arrival dates we can. Due to the global situation with COVID 19 these have been changing frequently.